Terms and conditions

1. The following electronic services are available on the website: account, order form.

2. Account – using the account is possible after completing two steps by the user: filling out the registration form and clicking the “register” button. In the account, the user may provide the following data: first and last name, display name, company name (optional), billing and shipping address (street, house/flat number, postal code, city, country), email address, phone number, payment methods, and password.

3. The electronic account service is provided free of charge for an indefinite period. The user may delete the account at any time and without giving a reason by sending a request to the service provider by email to sklep@mb-law.pl.

4. Order form – use of the order form begins when the client adds the first product to the online cart on the website. The order is placed after completing two steps and clicking “buy and pay” after filling out the form.

5. The electronic order form service is provided free of charge, one-time, and ends either when the order is placed or when the user stops the ordering process.

6. Technical requirements necessary to cooperate with the IT system used by the service provider:

a) A computer, laptop, mobile phone, tablet or other multimedia device with internet access.

b) Access to email.

c) Internet browser: Firefox, Safari, Opera, Chrome, Edge.

7. The user is obliged to use the website in accordance with the law and good practice, respecting personal rights, copyrights, and intellectual property of the service provider and third parties. The user is obliged to provide data in accordance with the facts. It is prohibited to provide illegal content.

8. Complaint procedure:

a) Complaints related to the provision of electronic services by the service provider and other complaints concerning website operation (excluding product complaints as described in points 6 and 7 of the regulations) may be submitted electronically to sklep@mb-law.pl.

b) It is recommended that the user provides in the complaint description: details of the complaint, especially type and date of issue; user’s expectations; contact details – to help expedite resolution. These recommendations are not mandatory and do not affect the validity of the complaint.

c) The service provider shall respond to the complaint immediately, no later than within 14 calendar days from its receipt.

1. The sales agreement between the client and the seller is concluded after the client submits an order using the order form on the website in accordance with point 2.1.3 of the regulations.

2. The product price shown on the website is given in Polish zlotys and includes taxes. The client is informed on the website, during order placement, about the total price including taxes of the ordered product, the delivery costs (including transport, delivery and postal fees), and other applicable costs, or – if the amount cannot be determined – the obligation to cover them.

3. The procedure for concluding the sales agreement via the order form on the website:

a) The sales agreement is concluded after the client places an order in accordance with point 2.1.3 of the regulations.

b) After submitting the order, the seller immediately confirms its receipt and simultaneously accepts it for execution. The confirmation and acceptance is made by sending the client an appropriate email to the address provided when placing the order. The email includes a declaration of receipt and acceptance of the order and confirmation of the sales agreement. At the moment of receiving this email by the client, the sales agreement is concluded.

c) The content of the concluded sales agreement is made available to the client by displaying these regulations on the website and sending the email mentioned in point 3.3.2.

d) The sales agreement is additionally stored and secured in the seller’s IT system.

1. The seller provides the client with the following payment method under the sales agreement:

a) Payment via the TPay service.

2. The client is required to make the payment within 7 calendar days from the date of concluding the sales agreement.

1. Delivery of the product is available within the territory of the Republic of Poland.

2. Delivery of the product to the client is paid unless the sales agreement states otherwise. The delivery costs (including transport, delivery, and postal service fees) are indicated to the client on the website during the order placement, including when the client expresses the intention to be bound by the sales agreement.

3. The seller provides the client with the following delivery methods:

a) Courier delivery.

b) Delivery to a collection point (parcel locker).

4. The time for sending the product to the client is up to 3 business days unless a shorter period is specified in the product description or during the order process. The delivery time starts from the moment the seller’s bank account or settlement account is credited.

5. In the case of ordering a product that is out of stock (missing size, missing color, etc.), the seller will inform the buyer about the extended delivery period with the option to cancel the order at the client’s request.

1. The basis and scope of the seller’s liability towards the client if the sold product has a physical or legal defect (warranty) are defined by generally applicable law, in particular by the civil code (especially articles 556–576).

2. The seller is obliged to deliver a product free from defects.

3. The complaint should be submitted by the client electronically via email to: sklep@mb-law.pl.

4. It is recommended that the client includes in the complaint description:

a) Information and circumstances regarding the subject of the complaint, especially the type and date of the defect.

b) A request regarding the method of making the product compliant with the sales agreement, or a statement on price reduction or withdrawal from the agreement.

c) Contact details of the complainant – this will facilitate and speed up the complaint process. These are only recommendations and do not affect the effectiveness of a complaint submitted without them.

5. The seller will respond to the client’s complaint immediately, no later than within 14 calendar days from the date of submission. If the client who is a consumer has requested a replacement, removal of the defect, or submitted a price reduction declaration specifying the amount, and the seller has not responded within 14 calendar days, the request is considered justified.

6. A client exercising rights under the warranty is obliged to deliver the defective product to: MB/LAW, ul. Pańska 96/83, 00-837 Warsaw. If the client is a consumer, the cost of delivery is covered by the seller. If the client is not a consumer, the cost is borne by the client. If, due to the type of product or the way it was installed, delivery by the client would be excessively difficult, the client must make the product available to the seller at the location where it is stored.

1. A consumer who has concluded a distance contract has the right to withdraw from it within 14 calendar days without giving any reason and without incurring costs, except for costs specified in point 8.8 of the regulations. Sending a withdrawal statement before the deadline is sufficient. The statement should be submitted by email to: sklep@mb-law.pl

2. A sample withdrawal form is attached as Annex 2 to the Consumer Rights Act. The consumer may use this form but is not required to.

3. The withdrawal period begins:

a) For a sales agreement – when the consumer or a third party other than the carrier receives the product. If the contract involves multiple products delivered separately, in batches or parts – from the moment the last item or batch is received. If the contract is for regular delivery – from receipt of the first item.

b) For other agreements – from the date of conclusion of the agreement.

4. Upon withdrawal, the contract is considered not concluded.

5. The seller must immediately, no later than within 14 calendar days from receipt of the withdrawal notice, return to the consumer all payments received, including delivery costs (excluding additional costs for delivery methods other than the cheapest standard method offered on the website). The refund is made using the same payment method used by the consumer, unless another method is agreed that does not incur extra cost for the consumer. If the seller has not offered to collect the product, the refund may be withheld until the seller receives the product or proof of return.

6. The consumer must return the product immediately, no later than within 14 calendar days from the date of withdrawal, unless the seller offered to collect it. The return address is MB/LAW, ul. Pańska 96/83, 00-837 Warsaw. Sending the product before the deadline is enough.

7. The consumer is liable for any diminished value of the product resulting from using it in a way that goes beyond what is necessary to determine its nature, characteristics and functioning.

8. Possible costs related to withdrawal by the consumer:

a) If the consumer chose a delivery method more expensive than the cheapest available, the seller is not obliged to refund the additional costs.

b) The consumer bears the direct cost of returning the product.

c) If the consumer requested that service execution begin before the withdrawal period expired and then withdraws, the consumer must pay for services provided up to the moment of withdrawal – calculated proportionally.

9. The right to withdraw from a distance contract does not apply to:

a) Fully performed services with prior express consent of the consumer and after informing them they would lose the right of withdrawal once the service is performed.

b) Price-dependent services based on financial market fluctuations beyond the seller’s control.

c) Non-prefabricated products made to the consumer’s specification or clearly personalized.

d) Perishable products or products with a short shelf life.

e) Sealed products that cannot be returned after opening due to health or hygiene reasons.

f) Products that are inseparably mixed with other items after delivery.

g) Alcoholic beverages, whose price was agreed at the time of the sales agreement, with delivery after 30 days, and whose value depends on market fluctuations beyond the seller’s control.

h) Urgent repair or maintenance services requested by the consumer. If additional services or spare parts are provided, the right of withdrawal applies only to those extras.

i) Sealed audio or video recordings or computer software where the seal has been broken after delivery.

j) Newspapers, magazines or periodicals, except for subscription contracts.

k) Contracts concluded at a public auction.

l) Accommodation, transport, car rental, catering, or leisure services provided on a specific date or during a specific period.

m) Digital content not supplied on a tangible medium, if performance started with the consumer’s prior consent and acknowledgment of losing the right to withdraw.

1. This section applies only to clients and users who are not consumers.

2. The seller may withdraw from a sales agreement concluded with a non-consumer client within 14 calendar days from its conclusion without giving any reason, and the client shall have no claims in such a case.

3. For non-consumer clients, the seller may limit payment methods, including requiring prepayment in full or in part.

4. Upon product handover to the carrier, all benefits, burdens and risks pass to the non-consumer client. The seller is not liable for damage or loss during transport or delays.

5. The client must inspect the shipment in the manner accepted for such deliveries and, in the event of damage, take actions necessary to determine the carrier’s liability.

6. Pursuant to Article 558 § 1 of the Civil Code, the seller’s liability under warranty towards non-consumer clients is excluded.

7. The service provider may terminate the electronic service agreement with a non-consumer user with immediate effect without giving a reason.

8. The seller/service provider’s liability towards a non-consumer user/client is limited to the amount of the price paid and delivery costs, not exceeding 1000 PLN. It only covers typical foreseeable damages and excludes lost profits.

9. All disputes with non-consumer clients are subject to the court having jurisdiction over the seller/service provider’s registered office.

1. Agreements concluded through the website are made in Polish.

2. Change of the regulations:

a) The service provider reserves the right to amend the regulations due to legal changes or changes in payment or delivery methods affecting the execution of the regulations.

b) For continuous contracts (e.g. account service), the amended regulations bind the user if the user has been properly notified and has not terminated the contract within 14 days. If changes introduce new or higher fees, consumers may withdraw.

c) For one-time contracts (e.g. product purchases), changes do not affect rights acquired before the effective date.

3. In matters not regulated by these regulations, the following laws apply: the Civil Code, the Act on Electronic Services of 18 July 2002 (Journal of Laws 2002 No. 144, item 1204, as amended), and, for consumer contracts concluded after 25 December 2014, the Consumer Rights Act of 30 May 2014 (Journal of Laws 2014, item 827, as amended).